Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SF Ranoods ("Company," "we," "our," or "us") regarding your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Description of Services

SF Ranoods provides solar panel installation, maintenance, and related renewable energy services throughout the United Kingdom. Our services include:

• Solar panel system design and installation
• Energy storage solutions
• System maintenance and repair
• Energy efficiency consultations
• Ongoing customer support

3. Eligibility and Registration

To use our services, you must:

• Be at least 18 years of age
• Have legal authority to enter into contracts
• Provide accurate and complete information
• Own or have authorization for the property where services will be performed

4. Service Agreements and Contracts

4.1 Quotations

All quotations are valid for 30 days unless otherwise specified. Prices may be subject to change based on site conditions, material costs, or regulatory requirements.

4.2 Installation Contracts

Formal installation contracts will include:

• Detailed system specifications
• Installation timeline
• Payment terms
• Warranty information
• Applicable permits and approvals

5. Payment Terms

5.1 Payment Schedule

Payment terms will be specified in your service contract. Typically:

• Deposit required upon contract signing
• Progress payments during installation
• Final payment upon completion and commissioning

5.2 Late Payments

Late payments may result in:

• Suspension of work
• Interest charges on overdue amounts
• Additional administrative fees

6. Warranties and Guarantees

6.1 Installation Warranty

We provide a comprehensive warranty on our installation work, typically including:

• 10-year workmanship warranty
• Manufacturer warranties on equipment
• Performance guarantees as specified in contracts

6.2 Warranty Exclusions

Warranties do not cover damage caused by:

• Acts of nature or extreme weather events
• Unauthorized modifications or repairs
• Normal wear and tear
• Negligent use or maintenance

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate property and energy usage information
• Ensuring site accessibility for installation
• Obtaining necessary permissions from relevant authorities
• Maintaining clear access to solar equipment
• Notifying us of any system issues promptly
• Following recommended maintenance schedules

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of services provided
• We are not liable for indirect, incidental, or consequential damages
• We maintain appropriate professional indemnity insurance
• Liability limitations do not apply to death, personal injury, or fraud

9. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• Labor disputes
• Material shortages
• Pandemic or health emergencies

10. Cancellation and Termination

10.1 Customer Cancellation

Customers may cancel services subject to:

• Cooling-off period as required by Consumer Rights Act
• Cancellation fees for work already performed
• Material and equipment costs incurred

10.2 Company Termination

We may terminate services for:

• Non-payment of amounts due
• Breach of contract terms
• Unsafe site conditions
• Customer conduct that endangers our staff

11. Intellectual Property

All system designs, documentation, and technical information remain our intellectual property. Customers receive a license to use these materials solely for the operation of their solar system.

12. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR and UK Data Protection Act 2018.

13. Dispute Resolution

13.1 Initial Resolution

We aim to resolve all disputes through direct communication and good faith negotiation.

13.2 Alternative Dispute Resolution

If direct resolution fails, disputes may be referred to:

• Industry ombudsman services
• Mediation services
• Arbitration as mutually agreed

13.3 Governing Law

These Terms are governed by English law, and disputes are subject to the jurisdiction of English courts.

14. Regulatory Compliance

Our services comply with relevant UK regulations including:

• Building Regulations
• Electrical safety standards
• Grid connection requirements
• Planning permission requirements
• Health and safety regulations

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, contact us: