Privacy Policy

1. Introduction

SF Ranoods ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sfranoods.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Property information for solar assessments
• Energy usage data and preferences
• Communication preferences
• Payment and billing information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geolocation data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our solar installation services
• Process your requests for quotes and consultations
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Send you marketing communications (with your consent)
• Analyze website usage and optimize user experience

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: For marketing communications and optional services
• Contract: To provide solar installation services you've requested
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and employee training
• Data backup and recovery procedures

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain customer data for 7 years after service completion for warranty and legal purposes.

10. International Transfers

If we transfer your data outside the UK/EEA, we ensure adequate protection through:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard contractual clauses
• Certification schemes
• Codes of conduct

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact us: